All businesses require some kind of IT support and more companies are starting to rely on outsourced support than ever before. Start-ups, entrepreneurs and SMEs with small budgets often do not have the need or income for an in-house IT technician, and Managed Service Providers (MSPs) offer an effective alternative. Whether you are having IT issues, need help or advice, or are looking to protect your business you have access to a team of IT experts at any time.

When it comes to IT support services in London, there are many options available. Most suppliers offer similar levels of service, but the vast number of contract types and payment options can be confusing.

Beware that a budget service which seems too good to be true, usually is! Some suppliers may only include the cost of remote support and will charge hefty call out fees if they need to visit your office. Other suppliers may try and tie you in for lengthy contracts with hidden costs. Always ensure you know everything that is and is not included.

It’s all about working out the ideal IT support package for your business, and finding a solution that will give excellent value for money long term.

When so much of your business relies on technology, finding the perfect IT solutions partner is critical. Here are the three main types of IT support packages on the market, so you can find out which is best for you.


Pay As You Go IT Support

Pay As You Go support is exactly as it sounds – you only pay for the hours of support you require, with no contract or membership fee. This type of support is useful for businesses with a limited budget and infrequent IT support requirements. Every business should ensure they have this type of support available as a bare minimum. Most suppliers will offer this service but the downside is usually that the overall cost works out higher and response times are not guaranteed.

If you think you probably will not need regular IT support but would like something in place just in case you do have problems, this is the ideal choice.


Pre-Paid Contract Plans

Paying upfront for your IT costs can be a great idea. You can purchase a block of support time in advance and use it as and when you need to. Because you have paid in advance you will usually get support at a discounted rate and provided guaranteed response times. You can use the pre-paid allowance for any kind of IT work you need assistance with.

If you think your IT requirements are minimal but you want responsive support at a reduced cost this is a good choice. This is also a great way to trial an IT support provider before entering into an annual contract.


Annual Contract Plans

Most businesses prefer the peace of mind and security that an annual IT support contract has to offer. The advantage of an annual contract (over a pre-paid contract) is that you will know your yearly IT costs in advance and can often pay for your support on a monthly basis. With this type plan your IT support provider can often provide a much more proactive service (as time worked is no longer chargeable by the hour) which increases the levels of service and support.

If your business requires regular maintenance and support without the hassle of running your own in-house IT support team this is the ideal choice.


If you would like any more information about any of our IT support packages, get in touch with the team.